2016 is the year you become a leader.
"I'm already a leader", you say. Yes, but are you as effective as you would like to be? Is leadership training one of the least items on your long list of things to do this year? Do you struggle with the blocks in your pyramid crumbling and pushing against one another? Do you ever wonder why customer service and satisfaction scores aren't great in your organization? Is negativity in your workplace and passive-aggressive behavior an ongoing battle? Do you wish communication was better and people just said what they meant? (and meant what they said?)
If you answered YES to some of these questions, then listen up. Jimmy Fallon and I are going to give you some insight to the issues that may very likely be your plight.
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