Q: What if the complaint seems minor, or the two people just don’t like each other?
Personality conflicts are still worth your attention as a manager, even if they aren’t legal issues. And complaints that sound trivial in isolation sometimes look different once HR sees the fourth one about the same person. Report it, and let the people with the full picture make that call.
The bottom line: Listen, document, escalate, and follow up. Those four steps handle the vast majority of complaints correctly, and they protect the employee, the company, and you.
I hope this helps.
Note: This blog post is for informational purposes only and should not be construed as legal advice. Always consult with a legal professional for advice specific to your situation.
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