Leave us your feedback & hear from hundreds
of our customers down below!
This service has been invaluable as I work to navigate the many and varied nuances of administering our nonprofit school. The responses are timely and thoughtful. The citations are valid and to the point. Thank you. Rick
Thank you for always finding the right form I need when I cannot. Your prompt responses are greatly appreciated.
Was very helpful.
HELPDESK is the BEST tool we have in our company! It never fails to get us the answers we need and FAST! I love the "Ask an Attorney"!! Thank you!!
There is no greater resource for the price!!! Lisa and her team of experts have a wealth of knowledge and insight. Questions about serious issues or 'no-brainers' are answered with clarity and come with resources to confirm the findings. In the world of HR where the changes seem to happen faster than you can keep up with HelpDesk makes it possible to stay on top of your game!
Help Desk answered my question fast and has helped me clarify what i am reading during these very confusing time. Thank God for Help desk Suites!!!
Thank you for answering my question. The answer was what I thought it would be, but we just wanted to make sure. Again it was great to get it from a lawyer.
You all are doing awesome!!!!! Thank you!!!!!
I can not express how helpful this has been for me. I am able to get responses extremely fast, personalized with AMAZING customer service!! You guys are a life saver!
The help I have received has been so helpful and it is always very appreciated. Thank you.
Started using help desk a few months back. Wish I found it sooner. This site has been a life changer. So much useful information. The Question sections is so helpful. They reply very fast with an answer and reference for the answer. Would recommend to anyone in HR or running there own business.
Lisa and her teams support is over the top. I appreciate the rapid responses and accurate information.
This has been so instrumental in keeping us on track. We got this in February and would not have made it through COVID-19 with the tremendous support from this site. Lisa Smith is awesome.
The Help Desk Support and Lisa Smith have been so awesome! It's already paid for it's self with one question answered and believe me I 'm going to have a ton more! Thank you !
It was my first time to ask a question through "have a question." The response was fast, and the information answered my question.
The service that HelpDesk Support provides is wonderful! Thank you!
I can not express enough the value "be audit secure" and the staff have brought to our company. If you have ever thought of joining this wonderful company, now is the time to invest. Even in this down turn. Money best spent this year. Thank you again for all your support.
HelpDeskSuites Deluxe has always been helpful, but especially so now, during the rapid changes occurring due to the COVID-19 outbreak.
As always, you have answered my questions COMPLETELY and THOROUGHLY including links & literature to back up your answers in more detail. I just LOVE you guys.
I have only been a subscriber to the Help Desk Suites for a few weeks and already pleased with the investment and customer service you offer. The two times I have asked questions were each met with quicker responses than anticipated. Thank You!
Had a question about I-9 and E Verify paperwork and how to store the forms? Lisa was back with GREAT information. Thanks for the advice.
Lisa is so awesome in not only does she respond to my questions in the same day but responds within the hour as on my last incident. Don't find this kind of customer service at too many places and she is very helpful in finding the answers for me.
Extremely responsive, very helpful and up-to-date information.
I’m “new” to HR this is my 14th month so I already feel like I don’t know enough but the knowledge and expertise that I receive from Lisa and her amazing team is absolutely immeasurable. The HelpDeskSuites always has the answers I’m looking for and if they don’t they help me find them.
I have to admit, I did not use this resource as much until COVID hit. I would occasionally search for things, but interaction was limited, until COVID. The staff and Lisa are amazing at responding. The information provided always clears up any questions I might have. I am so glad I purchased this and joined the Facebook page. It has saved me a dozen of times. The members are also quick to respond on the Facebook page. By far one of the best resources I have ever invested in.
Thank you Lisa for the prompt response to my question. It was very helpful.
I don't have an HR background, only the required classes for my BS so I'm always researching for information when something comes up in regards to HR. I find that HelpDesk is more beneficial to me than SHRM and the ability to contact Lisa and her team, ask a question, and get almost immediate answers makes them number 1 for me. I trust them to point me in the right direction and clarify anything that I'm not sure about. I think there's always room for improvement and growth in anything so I could probably go through and nitpick the site but that's all it would be, nitpicking, and I have no reason to do that.
Be Audit Secure was recommended at a Fred Pryor training I went to a few years ago and I believe it is one of the best recommendations I have ever received.
HelpDesk has been a life-saver for me. I am new to this position and this website has helped me every day.
ABSOLUTELY love HelpDesk! This is the best investment our company has made! It is like having an extra HR team to help you stay compliant and audit secure! The ask a lawyer option is convenient and fast! You will not be sorry investing in this product!
As usual your reply is very helpful. The level of appreciation I have for you and HelpDeskSuites is very high. As a small nonprofit school with many nuances being connected to the world of labor and its complexity through your team is incredibly valuable. Thank you.
I finally finished and published my first employee handbook last week! I do what to say that you were such a big help Lisa Barton Smith! You were able to answer some of my most ridiculous questions and I really appreciate it. ...Bottom line we are out of 2004 with our handbook and into 2019! My intention is to review it at least annually to keep it current.
Best investment my company ever made. Super responsive. Great information and working tools on their website. I would HIGHLY recommend signing up for Be Audit Secure
I thank God every time I use HelpDesk Suite. In my job, I am stand alone HR person with very little experience so I don't have anyone to ask. Now, I use this program and they respond to me so fast with important information that I need to know and use. It has paid for itself within the first 3 days of purchase. I can't recommend it enough.
Lisa, I just wanted to write you a note to let you know how much I appreciate you and this platform. Though I am new to HelpDesk Suites, I have been hearing about it for months. I have taken about five HR classes through Fred Pryor and in every class the instructor raved about how good, useful and essential HelpDesk is to HR professionals. I was finally able to convince a member of the executive team to purchase a membership and am super stoked about how much more we’ll be able to accomplish. Also, I thoroughly enjoyed the HR Law in the World of COVID webinar and your segment was one of the highlights for me. My family and I have played one of the listening games that you recommended. To my surprise they said, “Mommy let’s play the Yes And game AND they wanted to play the sentence game again!” I’m looking forward to taking advantage of as many tools available and developing my skills and increasing my knowledge in this new world of HR. Thank you! Ebony - Hungry HR Newbie
This service is great! Got an answer to my question in less than 4 hours.
Lisa and her team are fast on the feet...they get the job done right and get back to you right away with an answer. Thank you! YOU ALL ROCK!!
Thank you so much for all the great work you guys are doing.
I emailed a question about sexual harassment and a response was sent to me in less than an hour. It was the answer I was looking for. It helped me completely.
Contacted HelpDesk Suits with a question, and less than hour I got a response. Still looking and "playing" with all the great information that is available. I'm really happy I made the decision to purchase this. It's going to be a GIANT help.
I appreciate your help so much! Your answers are thorough and response time is phenomenal!!! THANK YOU!!
The level of knowledge, experience, personal responses, and valid guidance is of the highest order! As an executive director of a small nonprofit wearing many "hats this service has been invaluable at assisting me with working through the many and varied HR, Labor, and legal forests. Thank you!
Quick turnaround. Answer was clear and easily understood. Great experience!
I want to thank you sincerely not only for your fast response, but for also being my guide to discover were I truly want to be.
I was the Recruiter for my current company up until 2019 when I was promoted to be an Employee Relations Coordinator in training to work and train alongside the HR Director.
I knew minimum of the field, but I was so excited and ready to learn. (Becareful what you ask for.)
In the same week of my promotion ready to learn, the HR Director, HR Assistant, Benefits Manager jumped ships, without warning. I was left with a new internally promoted recruiter to train with no experience.
I attempted to keep the department afloat as we have other stores to keep running smoothly and did't want them to be penalized.
Rewind a bit further, a few months before they all left, I attended a Fred Pryor seminar and was present with the Help Desk Suites. It was love at first sight, that I came back to the office and asked the HR Director to approve. She was a bit hesitant, but when I told her I would purchase out of pocket because I soley believed it would be useful, she approved it. It was almost like her parting gift without me even knowing it.
Let me tell you, the Help Desk Delux and the podcasts Small business spoonfuls, (which I miss and hope they come back soon) has been my salvation. It has guided me to provide best case options. Our company went through a lot last year, or maybe it felt that way with me handling the problems.
One of the biggest saviors was advice with I-9's. We began our own audit and discovered a mess and started working on them to correct them. Needless to say months later, we had an ICE audit. I was so worried because I was unsure if we did the corrections correctly or not, but we had all I9's in place have not heard back from them over 7 months now.
I can not thank you enough Lisa, for letting me find my passion. I am studing to test for the PHR towards the end of the year, and I just wanted to thank you for being that guide I needed to find what I truly enjoy doing.
I am very thankful in finding HelpDeskSuites and utilizing all their resources. I belong to a couple other HR organizations and by far HelpDeskSuites surpasses in customer service and answering questions. You all have been very helpful in this time of crisis. Thank you!!
I am new to HR and have lots of questions. In the past we had a director of personnel but not a HR department, so this is new to all of us. The weekly tips and the updates are informative, but the specific answers to my questions have helped more than I can say! Lisa and the team are quick to assist and I am most grateful.
I sent a question to the the HelpDesk and got an answer in a few short minutes. This was my first time using it and I am well pleased. This is a great resource to have.
Love the fast answers and the reference with it
I couldn't recommend this partnership more. Lisa & the team are always available, and always seem to have an answer that makes sense. When they don't have the answer (rare) they know exactly what direction to point me in. Again, I could not be more satisfied!!! Todd
Such a wonderful resource. I'm so thankful for all the information contained on this website and so appreciative of the quick and thorough answers to specific questions. Thank you!
Here I am now. Almost 2 years into this position, and all I can say it’s the best decision I ever made. My supervisor sent me to Pryor seminar where I became aware of ‘Help Desk Suites’. It has honestly been the best, most helpful, resource I’ve come across. I can honestly say our company has really benefited from this tool. We were in major need of updating our company policies which is something the Help Desk made very easy and convenient. I feel like since then we’ve grown as a company where everything seems to be dealt with more organized as to where before, we weren’t sure if we were dealing with situations the right way. Help Desk has helped my company and myself become more confident in decisions making. Personally it has helped me grow as person because whenever I have doubts, help desk has been my go to resource to continue my learning experience in this area where I came in not knowing a single thing. I can continue my learning experience day by day by the constant blog posts they provide on their website, which I find very helpful.
I am so grateful for this software. Quick answers to my questions along with links to give me more knowledge on the subjects in questions.
My question was answered promptly and thoroughly! This has been a huge help! Thank you so much!
"Having a multitude of answers in one spot, I haven’t come across anything I wasn’t able to find."
Thank you for the information you sent. I actually do listen to the podcast usually on my way to work… and honestly I love them. I have gain a lot of important information, now I have to figure out how to start implementing all the advice and guidance I find both in the website and the podcast. Our company as a whole has the need to improve in so many areas; that I don’t even know where to start or how to get my team to understand the importance of being Audit Secure.
You are so fast and actually take time to read an entire email!!! One more request, big big request. Stay at your job until I leave mine. Which hopefully be for years to come. 😊
I am so incredibly happy that my employer signed up for this service. Lisa has been so helpful and super responsive to all of my questions. I would HIGHLY recommend this service for any company
We received a recommendation during a Fred Pryor seminar to purchase this software. In the short time we have had this software, it has been well worth the money. The Employee Handbook creator made the process easy . The HR professionals answer all questions quick and have tons of information. Overall, it was a great purchase.
Thank you so much for your help!
I just activated our HelpDesk Deluxe Suite today, and sent an email for guidance on a topic I was unsure about and couldn't find anything pertaining to it in the FAQ. I got a same day response that was helpful and provided additional resources, one day in and so far I'm very pleased!
There are so many people who get thrown into an HR position with no knowledge of what to do or where to start. THIS IS WHERE TO START! All of the resources you could dream of are in HelpDesk Suite Deluxe. Lisa, and her team, are an invaluable resource to all of us in this HR community. We would be lost without this product, and this team who keeps it up-to-date and accurate. Thank you for all you do to support us!!
So many laws to know and HR things to do, I'm grateful for resources like this one!
Great help. Never a time that their response hasn’t been in a quick manner. Always available to help and get me the information needed.
The first time I came across with this membership program, was at seminar my previous employer sent me to... and I will forever be grateful for that. I definitely proposed to my manager for us to get the membership, after reviewing all the great tools and resources I totally felt a lot more secure and confident as an HR. I just recently joined a new company and before I even started I decided get the membership and pay for it because I knew that it was well worth it, besides it is now mine and only mine... I will now be able to take it with me anywhere I go to :). Thank you very much!
"First things first. Thank you. After going to a Fred Pryor seminar, we purchased this set of programs to help get our business in order. We tried through the years to make things right, however, without a decent outline, it was a guessing game. That guessing game came to head around the first of the year when we were turned in by a disgruntled employee and had several agencies calling and harassing us. For months we struggled with finding the correct answers and eventually we did make it through the audits, but it was not fun. We found out that no matter how nice you are to your employees, they are happy to turn against you and use every advantage against us so we decided to protect ourselves and our livelihood. In the first 10 minutes of getting this setup, we have already gotten a Company manual, rules of engagement of an outline for protection of our company and our employees. Again, thank you!"
Thank you so much. Your help is amazing. your service is amazing!!!!
I have been in charge of HR for small companies for over 30 years. Help desk always keeps me up to date with the new legal requirements, especially with California guidelines, often missing from other companies. Often questions asked by others are things I would like to know as well. Boss Calls Has been very helpful in dealing with the Covid mess.
I really appreciate the help and guidance! I was all alone in this new HR world and now I have you. I don’t feel so alone anymore.
Lisa and her staff have helped me so many times! They are always there to provide guidance and answers. Being so new at this HR game, I know for a fact that I could not made it this far with out them!
Since joining HelpDesk a year ago, I have found them to be very helpful. Questions to help get it right the first time save so much time and money. A great resource to have in your pocket!
Thank you so much for all the work you have done for the Covid-19. I just recently joined and I am so glad I can ask a question and you answer back quickly even though I know you are getting thousands of questions. Having sample procedures, forms and policies has been outstanding!
Lisa is AMAZING - I've asked several questions over the past year and each time I receive a very quick response (within a day, within the hour), clear and concise. On the occasion when I've had follow-up questions, the response was received just as quickly and my questions were resolved. Without the benefit of a qualified HR person on staff, I feel more confident in decision-making and taking action having the benefit of this resource with Help Desk Suites Deluxe. Many Thanks, Lisa!
I love this site so much! Everytime we come up with an HR issue all I have to do is send an email, and I have the correct answer within a day. No muss, no fuss, and beyond helpful. I can't begin to tell you how much time this has saved me, in addition to making sure I am meeting the latest HR requirements for my state.
I LOVE this software. The contact submission option is my favorite part thus far with so many legal ramifications needing to be considered. They are quick to answer my questions and always provide applicable references to laws and regulations. I think this program would be a valuable and necessary resource to any and all small businesses!
So far so good! I am very excited about this service!
my experience has been amazing with helpdesk! cant imagine life without 🙂 Lisa has been wonderfu!
I absolutely love all of the webinars that are offered. I learn so much from just watching those videos!
I have been more than impressed with the help and knowledge I've received.....and in such a timely manner! It has given me the "ammo" needed to argue with management when a particular practice was in question. Worth every penny to invest in. I know you'll be just as happy as I am that you have placed your faith in Lisa. (Nice to have this "ace" in your pocket!)
I had a random question about collections and credit and how to write a letter cancelling credit , Lisa emailed me back almost immediately with some helpful links. They have helped anytime I have asked.
Very fast answers, all the forms you could ask for, and a great customer/HR staff to help. Thank you Help Desk and a special thanks to Lisa Smith!
Lisa is phenomenal! She always provides prompt responses with links for reference. Thank you!!
There is nothing 5 stars 10 stars 1000 stars can express how grateful we are . Being a company of such number of employees finding resources is hard, and you are always there, available every time I need you. I commend your efforts now in such a time when we have needed you the most...I will totally not forget your commitment to us now in this difficult times....I will forever support your business as much as it is possible for us.
HelpDeskSuites is one of the best investments our company has ever made. Each time I contact the Help Desk with a question, they email me with the answer within a day (usually Lisa herself). What a wonderful resource they are! Considering the issues facing human resources nowadays, I could not afford to be without them!
Help Desk is always there for me , how can I not love them!!
I just wanted to thank you for your Seminar on HR this week. Just starting in HR and being very green to the process, I truly enjoyed your seminar and loved the guest speakers that presented. I downloaded the HelpDesk Suites and I have already started using it to develop an updated Handbook for our company and updated Job Descriptions. Before this class I did not know anything about this application, me and my husband came up with job roles and job descriptions for every position in our company. My father is the owner and we have about 30 employees. This resource has already helped me tremendously, and I cannot wait to dive in further for Payroll Law and other things that I am doing within the organization. I apologize for the wordiness, but I just wanted to say thank you. I was engaged throughout your entire class and I have taken a lot from the class and started to run with it within our organization.
I'm a new Boss member and do not know how I managed before. Lisa and her team have been so helpful. Lisa never lets on that I have a asked a stupid question, which I am sure I have done. With all the information out there right now regarding COVID-19, it is very helpful to have a place to go to that can sort through that information for you and break it down to where it is understandable. She and her team have made my job and life so much easier. If you not a member, you should be! You are really missing out.
Hello Lisa, You are an awesome instructor! I enjoyed your style and your knowledge has prepared me for my new role at my organization.
I recently attended a payroll law seminar offered through Fred Pryor Seminars. Part of the promotional materials included this service. I am extremely pleased with the materials and the quick response when I submit a question via the "Ask a Question" service. I am conducting audits and am very pleased with the service.
"The assortment of items that are covered is great. From wage garnishment help to the various topics in hot tips & FAQs to the webinars, it covers so many areas."
The value of Help Desk is very important to me and I look forward to making more time to access what you have to offer. Thank you!
Your website is really great. I appreciate the time you spend compiling all of this info. Thanks. "
I contacted Lisa with a complicated issue. She was very helpful and patient to make sure she understood my questions. She gave me comprehensive answers and now I know exactly what I need to do! Thank you!
I have been a member of Help Desk Suites for a little over a year now. I have been in HR/PR for a little over a year now. I would be totally lost right now if I didn't have Help Desk Suites. If I have more specific questions I have the ability to e-mail Help Desk Suites for an answer or post the question on Facebook in the Compliance Warriors Support Group. The networking, the camaraderie, the amount of information that is EASILY available at my fingertips, and the sense of knowing I am not alone in my HR journey is absolutely priceless. Thank you, thank you, THANK YOU!
This is such a wonderful product/program etc. We have found it to be an HR persons dream for research and information.
I love having the Help Desk staff to bounce ideas off of! thanks for being here =)
Thank you for the response!! This is exactly the direction I provided. I was challenged by them (management) and that is why I reached out to confirm. Thank you so much for always assisting and providing guidance.
I feel like I can't thank HelpDeskSuites and their support staff enough. I am new to my HR position and learn new things every day. They have been so diligent in responding to all of my questions with ample resources to verify their information. I have been able to find a lot of my answers online through their website but the support staff is incredibly helpful especially when I am dealing with time sensitive questions. I would buy HelpDeskSuites just for the diligent support staff. All of the other perks of having HelpDesk are bonuses!
Lisa @ Help Desk sent me links to answer my questions.
Always get a quick response! Just love the ease of communication on the site and with the support staff. Has saved me many sleepless nights and hours of research and frustration. THANK YOU!