Q: How much should a manager investigate on their own?
Generally, less than you think. Your job is to listen carefully, ask clarifying questions so you understand what’s being alleged, and hand it off. Interviewing witnesses, pulling records, or confronting the accused employee can contaminate an investigation and expose the company to claims that the process was unfair. If the situation involves an immediate safety risk, act to protect people first, then escalate.
I hope this helps.
Lisa Smith, SPHR, SCP
Note: This blog post is for informational purposes only and should not be construed as legal advice. Always consult with a legal professional for advice specific to your situation.
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